top of page
IMG_20190518_142149.jpg

Store Policy

Return Policy

At Supa Natro, we love when you’re happy. We stand behind our beauty products, and we want to make sure you’re always satisfied. If not, our team will make your return process easy and seamless. All you have to do is return the items within 15 days of your purchase. Only products purchased on supanatro.com may be returned for a full refund in that 15-day period. 

Refunds will be processed based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items. We will then credit the card originally used to make purchase for your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling). 

Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services. 

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Supa Natro Customer Service at 706-452-5244 between the hours of 9:00 a.m. and 5:30 p.m. EST., Mondays through Fridays. Our customer service representatives will be happy to assist you. 

Cancellation Policy

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change, price adjustments or cancel an order once it has been submitted. purchase. 

Store Policies: Store Policies
bottom of page